# Kent Business Address Terms and Conditions Canonical URL: https://kentbusinessaddress.com/terms-and-conditions Version 1.0 | 11 April 2026 These Terms and Conditions ("Terms") govern the provision of business address, registered office address, virtual mail handling, document shredding, business document storage, and related services provided by Kent Business Address & Virtual Mail. [Your Full Address], Kent, [Postcode], United Kingdom [info@kentbusinessaddress.co.uk] | [www.kentbusinessaddress.co.uk] Tel: [01234 000000] ## 1. Introduction and Parties By signing up for, accessing, or using any of the Services, the client agrees to be bound by these Terms in full. ## 2. Definitions - "Agreement" means these Terms together with any service agreement, order form, or written confirmation between the parties. - "Business Address" means a physical UK address provided for day-to-day business correspondence and operations. - "Registered Office" means a physical UK address provided for use as the statutory registered office of a UK limited company. - "Service Address" means a physical UK address provided for a director or PSC for use on the Companies House public register. - "Mail Item" means any letter, parcel, package, or physical correspondence received on behalf of the client. - "Mail Handling Authority" means the signed document authorising mail to be received, opened, scanned, forwarded, or otherwise handled. ## 3. Services Provided - Registered Office Address for statutory mail from Companies House, HMRC, and the courts. - Business Address for day-to-day business mail, including logging, photographing, timestamping, and secure holding. - Scan to Email on the same business day of receipt, subject to the Mail Handling Authority. - Mail Forwarding to the client’s nominated address, with postage charged separately unless otherwise stated. - Director and PSC Service Address for public register privacy. - Collection by Appointment only, booked at least 24 hours in advance with photographic identification. - Document Shredding as a separate chargeable service with a Certificate of Destruction. - Business Document Storage as a separate chargeable service subject to a written storage agreement. > Clients have no right to use the address as a place of work, meeting space, or physical business operation. Access is only for pre-booked mail collection appointments. ## 4. Client Obligations - Provide accurate, complete, and up-to-date registration details and notify us of changes immediately. - Provide satisfactory proof of identity and proof of address before services commence. - Sign and return the Mail Handling Authority Form before any mail can be opened or scanned. - Use the address only for lawful business purposes and only for the business registered with us. - Do not allow any third party, related company, subsidiary, or individual to use the address without separate written agreement. - Do not misrepresent the nature, size, location, or physical presence of the business to lenders, investors, customers, regulators, or any other party. - Update Companies House promptly on termination or suspension of services. ## 5. Premises Access and CCTV Access to the premises is permitted solely for pre-booked mail collection appointments. Entry may be refused where identity cannot be verified or where there is reasonable cause for concern. The premises are monitored by CCTV at all times for security, crime prevention, and the protection of staff and property. CCTV footage may be shared with law enforcement where required or permitted by law. ## 6. Prohibited Businesses and Uses - Unlawful businesses or activities under the laws of England and Wales or any applicable jurisdiction. - Money laundering, terrorist financing, or activity connected with the proceeds of crime. - Tax evasion or fraudulent misrepresentation to tax authorities. - Unauthorised regulated activity, fraudulent investment schemes, or shell companies used for deception. - Counterfeit, prohibited, or stolen goods. - Adult, obscene, or sexually explicit businesses. - Businesses involving hatred, discrimination, violence, sanctions breaches, or unregistered crypto activity. - Any activity that may bring the company, address, staff, or reputation into disrepute. ## 7. Identity Verification and Sanctions Screening Before services commence, all clients must provide satisfactory proof of identity and address. Clients, beneficial owners, and directors may be screened against sanctions lists, PEP databases, and relevant adverse media sources. Services may be declined or terminated where verification cannot be completed satisfactorily or where a sanctions or PEP concern is identified. ## 8. Mail Handling Rules - All Mail Items are photographed, timestamped, and given a unique reference number on the day of receipt. - Mail will only be opened where a signed Mail Handling Authority is held. - Items marked "Personal and Confidential", addressed to unauthorised individuals, or appearing to contain bank cards or financial instruments will not be opened without explicit written authority. - Mail for former employees, former directors, or unlisted third parties is held for 14 days and then returned to sender unless written instructions are provided. - Mail for dissolved or struck-off companies may be returned, and administration steps may be taken to remove the address from public records. - Registered and signed-for items may be accepted and signed for where authority is in place. - Suspected illegal, hazardous, or criminal content may be retained securely and reported to the relevant authorities. - Oversized parcels, perishable items, high-value items, specialist handling items, or excessive volumes may be refused. - Physical mail is normally held for a maximum of 30 days from notification before return or secure destruction after final notice. ## 9. Court Orders and Law Enforcement The company may comply with valid court orders, production orders, search warrants, and lawful requests relating to a client account, mail, or stored documents. Where legally permitted, the client will be notified. ## 10. Subletting and Sharing Prohibited Clients may not share, sublet, resell, or transfer use of the address or services to any third party without prior written consent. Each business or individual requires a separate account, verification, and agreement. ## 11. Director Disqualification If a director or beneficial owner becomes disqualified while using a service address, the client must notify the company immediately. The service may then be terminated for that individual without delay. ## 12. Fees, Payment and Additional Charges - Service fees follow the current pricing schedule and may be revised with 30 days’ written notice. - Fees are payable in advance, monthly or annually, before services begin and on each renewal date. - Late payment may lead to suspension after 7 days and termination after 30 days. - Document shredding, document storage, postage, and other optional services are charged separately unless included in writing. ## 13. Cancellation and Termination - Clients may cancel with 30 days’ written notice by email. - No refund is given on prepaid annual subscriptions unless otherwise agreed. - The company may terminate immediately for prohibited use, false information, non-payment, sanctions issues, director disqualification, or where the law requires services to cease. - On termination, clients must update Companies House and any other authority immediately. - Mail is held for 14 days post-termination before return or destruction, and stored documents must be collected within 14 days or returned at the client’s cost. ## 14. Liability - Total liability is limited to three months of service fees paid in the period immediately preceding the claim. - The company is not liable for loss or damage caused by Royal Mail or couriers, failure by the client to update Companies House, indirect or consequential loss, loss of profits, loss of data, or acts of third parties. - Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. ## 15. Governing Law These Terms are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. This is a legally binding agreement. If you are uncertain about any term, seek independent legal advice before using the services.